Incremental Change, in life, HR and Social Media

When I arrived in London in November last year, I walked into the coldest winter and the hardest recession to hit the world in 20 years. Not quite the welcome I was expecting. It took me some time, months in fact to adapt to not only the weather and the media hype about the recession, but to the changes that had occurred to me physiologically and psychologically.

I come from a country that doesn’t take things too seriously, except getting an early morning surf in before work, over-indulging our children and eating too much. Most Australians are pretty laid back and although they will always give you a piece of their mind, they won’t act on much at all, not even a worldwide recession!

In spite of this environment, I still thought I was prepared for whatever this country could throw at me, the winter being the biggest issue or so I thought. Having lived in London 20 years earlier, I thought I would cope perfectly well. I refused to believe the media “beat-up” about the recession. I certainly enjoyed the change in climate it, it was a novelty all this cold weather business. Where I’m from, the coldest it gets is either inside the 5-below-zero Vodka bar, or occasionally at The Valley pool when you’re swimming in the middle of winter. No need to worry there though, a warm shower, trip to Merlo for coffee and walk to work will get you well sorted.

Change is one of those things that you sometimes don’t notice until it has happened – and sometimes even then, not until someone has pointed it out to you! An interesting thought for me, given I have spent the past 10 years managing and instigating change as my job, career and life.

Funny then, how change can just sneak up on you, tap you on the shoulder and shout obscenities in your face.

When I decided to emigrate to the UK, I thought myself very fortunate and blessed and still do. Not once did I imagine it would be a tough gig! They speak English there…, I’m employable – it can’t be that different!  Well, yes as true as all of those things are, there are some variations. Yes, they do speak English here. It may take a while to determine, but once you get your ear in, you can almost make out, that it is in fact English. Certainly a few words like “wot-eva” and innit”, repeated at 30 second intervals helped clear up my doubts. Teenage speak is similar the world over.

We all know language is interesting wherever you go. Having heard the type of English here and trying to get my ear in, I found even when I thought I was speaking English, I was asked to repeat myself. Not only the impact of my Australian twang (which of course I thought I didn’t have!) but my constant mistaken use of words and phrases. For example when walking in the summer I tended to take my “thongs” in my bag with me as my feet always tended to get too hot and too sore in heels. I gathered quite a few strange looks and offended more than one person when I felt the need to share my strange underwear fetish with them (thong here is used in the same way the Americans do, not what I wear on my feet to the beach).

I still can’t bring myself to call them flip flops……

I learned whole new names for vegetables – courgettes, peppers and aubergines instead of zucchini, capsicum and eggplant. That an Oyster was not necessarily found in rivers and Nectar not necessarily something derived from flowers! I became very intimate with a whole bunch of people I would not normally meet, usually on the tube or bus but sometimes the Tesco delivery guys and the people who came to read the electric and gas meter, inside your house, at 7am on a Saturday, (meters are only ever outside in Oz).

I missed not being able to order a long black or a flat white, with soy (not soya) and no, thank you I don’t want milk with my Americano (Does that not defeat the purpose of a black coffee??).

I have learned to avoid the post office at any time; Tesco on a Friday night, the tube in rush hour, riding anywhere on the route to Heathrow, wearing stiletto heels, and ever leaving home without my portable “Do Not Disturb” sign (iPod).

Even after my years of experience instigating and implementing change, it took me a while to understand that this incremental change was having an impact on me.

Incremental change can affect people as much as if the change happened all at once. I went from driving everywhere to catching public transport whilst reading a map. From a place where 35 degrees on Christmas day can be a little bit too uncomfortable, to a place where 4 degrees is the best it will ever get for Christmas lunch.

I have coped by realising that I have been undergoing incremental change (not without help I will admit!) and by learning to respect and appreciate that these changes abound and are sometimes sent to challenge us. We grow from them, learn from them and understand that one is not better than the other – just different.

I know I am not unique in this experience nor even in sharing it.  I have done my share of major change as well, changing careers, homes and family situations. What I learned is that change of any nature, can be challenging to say the least, even when you instigate it. I sincerely feel for those who never seek out change and then when it happens to them, are grossly affected by it, to the point where they no longer feel able to cope with life.

The two links I want to make about incremental change are around two of my passions, HR and Social Media. Change in HR is inevitable and is usually driven by us, the HR team! We enforce it as part of our strategic business plans in line with what is best for the business. We then try and steer the people in the right direction with as many tools for learning how to cope as possible. Sometimes we fail miserably, sometimes we succeed astonishingly.

Change in the form of new technology, including Social Media can be even more threatening. Something else we don’t understand, another thing we don’t have time for, something we don’t know how to use, something that we aren’t even sure is going to be of any benefit at all to staff and the business as a whole.

If you approach the use of Social Media in your life, be it for business or pleasure, then think about how it will change you and your routine, incrementally. It has the potential to change the way you do things, change the way you receive information, change the way you react to information, change your business processes and procedures and change the way your staff listen and react to you. It can be welcoming or it can be destructive, and like all change, it is how you react to it that determines how powerful it will be in either being part of another tool that you use to help you, or a distracting nuisance.

Whatever the impact, I hope you learn as I have, that it isn’t all bad, just different.